![]() ![]() ![]() The other troubleshooting step that you can try in this situation is to booting the device to other modes. Fix #2: Boot the device to alternate modes In this case, this is the only way to turn the device off. You’re actually doing the right thing in waiting for the battery to just empty itself. In Samsung devices with non-removable batteries, the equivalent of a “battery pull” is by pressing and holding the Volume Down buttons for at least 10 seconds. It’s obviously very difficult to turn the phone off by removing the battery, a process that once was a no-brainer with older Samsung phones. Soft reset is a mechanism that’s common for phones with non-removable battery packs. If it refuses to do so, then that’s the time that you want to do a soft reset. If you find yourself with an unresponsive Note 5, which was what happened initially, the very first thing that you’re supposed to do is to attempt to restart it normally. ![]()
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